Transit AI Platform
Purpose-Built for Every Mode
17 years of transit now running as AI
When a rider calls, an AI agent answers. When dispatch needs intelligence, an AI agent surfaces it. AI Dev Lab engineered every layer of IT Curves’ Agentic Transit Platform purpose-built for agencies running paratransit, NEMT, fixed route, and microtransit.
It's an operations problem.
Generic AI tools are built for help desks, e-commerce, and call centers. They don't know what a no-show means for a paratransit route. They can't handle broker billing rules, ADA eligibility constraints, or same-day dispatch exceptions.
When you deploy a generic tool in a transit environment, you spend six months training it on exceptions that any experienced dispatcher already knows. Then it still fails on edge cases that happen every single shift.
Schedule a Transit AI Strategy Call →IT Curves spent 17 years learning how transit actually works. Dispatch exceptions, broker billing, ADA constraints, and everything that happens between the first call and the last trip. AI Dev Lab turned that knowledge into six agents. Together, they built something no outside vendor can replicate.
From the first rider call to the last dispatch exception, each agent handles a specific piece of your operation so your team doesn't have to.
RiderAssist lives in your rider-facing app as an always-on trip companion. It handles booking, trip updates, eligibility questions, and notifications in real time without staff involvement. When something requires a human, it escalates with full context already captured.
CallAssist is the intelligent front door for your call center. It handles booking, trip changes, verification, and status checks with natural voice conversation in multiple languages. When a call needs a human, it transfers with the full interaction history and a warm handoff summary so riders never repeat themselves.
SmartDispatch manages live operations in real time, continuously balancing service quality, capacity, and disruptions. When conditions change it executes policy-compliant recovery actions automatically, with full traceability and explainable reasoning so dispatchers stay in control.
DriverAssist operates on every driver device with voice-first support that keeps eyes on the road. It guides real-time decisions, automatically captures timestamps and exceptions, and routes issues to dispatch with full context. Fewer manual taps, fewer missed steps, and no end-of-shift cleanup.
Analytics AI unifies operational data from vehicles, riders, and dispatch into decision-grade intelligence. It identifies patterns, explains drivers of performance, and generates actionable recommendations in minutes not days. Staffing changes, fleet adjustments, and shift structures backed by data, not gut feel.
Survey AI automates feedback collection after key trip events including first rides, service recoveries, and exceptions. It uses trip and rider context to ask targeted questions, then automatically extracts themes and sentiment across all responses so urgent issues surface immediately and not in next month's report.
All six agents feed into a single platform with your dispatch system at the center. Every agent learns from the others. Every action is traceable.
We'll run a demo using your actual routes, schedules, and call categories. Not a generic walkthrough. A session built around your agency and your operation.